Studio Policies
The Hive Pilates Studio
Last Updated: December 29, 2025
Welcome to The Hive Pilates Studio. These policies are designed to create a safe, respectful, and consistent experience for our community while supporting our instructors and studio operations.
By booking or attending a class, you agree to the following policies.
Studio Etiquette & Preparation
Grip socks are required for all classes for safety and hygiene. Grip socks are available for purchase at the studio.
Please wear form-fitting athletic attire so instructors can safely cue alignment and movement.
Bring a water bottle — we offer filtered water for refills.
Fresh towels are provided for all clients.
First-Time Clients
Please arrive 15 minutes early for your first class to allow time for check-in, paperwork, and equipment orientation.
For safety reasons, late entry is not permitted for first-time clients. If you arrive late to your first class, your credit will be returned and we’ll help you rebook.
Class Arrival & Late Entry
If you are running late, please call or text the studio.
A 5-minute grace period is allowed after class start time.
Clients arriving more than 5 minutes late will not be permitted to join class, and the class credit will be forfeited. This policy is strictly enforced for safety reasons.
Class Limit
Members are limited to one class per day, unless otherwise specified by their membership or package.
Cancellations & No-Shows
Classes must be canceled or rescheduled at least 12 hours before class start time via the app or website.
Late cancellations (within 12 hours): $25 fee. The class credit is retained.
No-shows: $25 fee, and the class credit is forfeited.
If you are ill, injured, or experiencing an emergency, please contact us at hello@thehivepilatesstudio.com. We aim to be fair and understanding when possible.
Waitlist Policy
Waitlists are managed through the app or website.
If a spot opens, members are automatically enrolled based on position in the waitlist.
Auto-enrollment closes 90 minutes before class start time.
Once a member is moved from the waitlist into a class, that reservation is considered confirmed and is subject to the same late cancellation and no-show policies as any booked class.
Please remove yourself from a waitlist if you no longer wish to attend.
Standby Policy
Standby spots may become available 5 minutes before class if registered clients do not arrive.
Being physically present in the studio does not count as a confirmed booking unless added by staff.
Membership Pauses (Freezes)
Members are eligible for one complimentary pause per calendar year, up to 6 weeks.
Additional pauses are subject to fees:
Second pause: $50
Each additional pause: $100
All pauses extend the membership term by the same duration.
Pause requests must be submitted at least 7 days prior to your billing date by emailing hello@thehivepilatesstudio.com.
Membership Changes & Cancellations
All membership changes (including freezes, upgrades, downgrades, or cancellations) must be submitted in writing by emailing hello@thehivepilatesstudio.com.
Requests must be received 30 days prior to your next billing date.
Cancellations take effect at the end of the current billing cycle.
Confirmation will be sent once your request is processed.
Payments & Refunds
The Hive Pilates Studio is a cashless studio.
All classes and memberships must be prepaid using a valid credit or debit card.
All sales are final. Refunds are not provided except where required by law or at the studio’s discretion in extenuating circumstances.
Class Schedule Changes
Class schedules and instructors are subject to change.
If The Hive cancels a class, all affected clients will be notified, and class credits will be automatically returned.
Photography, Video & Social Media
Photography or video recording during class is not permitted without prior written approval from studio management.
Selfies before or after class are welcome, provided other members consent to being included.
Unauthorized recording may result in removal from class or termination of membership.
Communication
For all account-related requests, please contact us via email at hello@thehivepilatesstudio.com.
We do not process account changes via social media messages.
Why These Policies Matter
These policies help us protect your spot in class, support our instructors, and maintain the high-quality experience we intentionally cultivate at The Hive Pilates Studio. Thank you for being part of our community.